1. Who these terms apply to
These Terms govern the prepared-meal service supplied by BulkBite, legally operated by TDMF GROUP (PTY) LTD, registration number 2026/262429/07, operating from The Braak, Stellenbosch, 7600, Western Cape, South Africa. References to “BulkBite”, “we”, “us” and “our” mean that entity. “Customer”, “you” and “your” mean the person ordering or receiving the meals.
2. The service
BulkBite supplies prepared meals in fixed cycles and portion tiers. The selected plan, portion size, number of meals, price, start date, collection schedule and any promotion will be confirmed in writing before payment.
Website information or an expression of interest does not by itself reserve a place or create an active meal plan.
3. Orders and payment
An order becomes active only after:
- BulkBite confirms the plan and start date;
- the customer accepts the current Terms and highlighted risk notices;
- full payment is received and verified; and
- BulkBite confirms activation in writing.
The customer must use the requested payment reference. BulkBite may delay activation while an unidentified payment is investigated.
BulkBite will provide an itemised description of the customer’s financial obligations before payment.
4. Plans, menus and reasonable variations
The customer chooses the portion tier shown in the written confirmation. Menus may rotate and reasonable ingredient substitutions may be necessary because of availability, provided that material allergen information and the essential nature of the meal are not misrepresented.
BulkBite does not make medical, weight-loss, performance or nutritional-outcome guarantees.
5. Start dates and collection
The customer’s start date is the date confirmed in the payment-confirmation email. The official start is Sunday 20 September 2026. After making payment, customers may WhatsApp their preferred start date to +27 79 809 8381 and request an early start as soon as Sunday 23 August 2026; an early start applies only once BulkBite confirms it in writing.
Unless otherwise agreed in writing, meals are collected at the Neelsie Student Centre, 7 De Beer Street, Stellenbosch on Sunday from 13:00-15:00. The customer must collect on time or contact BulkBite as early as reasonably possible if delayed.
Because the food is prepared for a named customer and must be handled safely, BulkBite cannot guarantee that meals will be stored, redelivered or remade after a missed collection window.
Where a customer misses the collection window without timely communication, meals may be treated as forfeited only where BulkBite has already incurred the relevant food and preparation cost and cannot safely hold or redistribute the meals. This is subject to the Consumer Protection Act and any other applicable law.
6. Delivery exceptions
Private delivery is not part of the standard service and is never guaranteed.
If BulkBite agrees to an exceptional delivery, the delivery address, fee, date and time window must be confirmed in writing. Missing an agreed delivery window or supplying an incorrect or inaccessible address may result in a reasonable additional delivery charge or the loss of meals that can no longer be held safely, subject to applicable law.
7. Pauses, changes and cancellations
Pause, cancellation and other change requests must be received through the designated communication channel by 12:00 on the Friday before the relevant Sunday collection.
Requests received after the cutoff may only take effect in a later week or cycle if ingredients have already been bought or preparation has started.
BulkBite plans do not renew unless the renewal and payment have been confirmed. A cycle that has already started cannot ordinarily be cancelled part-way where food has already been purchased or prepared specifically for the customer. Any cancellation charge or refund will be reasonable, related to actual work or costs already incurred, and subject to the customer’s statutory rights.
8. Allergies and dietary restrictions
The customer must disclose relevant allergies, intolerances and dietary restrictions before payment and update BulkBite if that information changes.
BulkBite operates in a shared kitchen. Cross-contact with common allergens may occur, and BulkBite does not offer or guarantee allergen-free preparation unless expressly confirmed in writing.
Disclosure does not guarantee that BulkBite can safely accommodate the customer. BulkBite may decline or cancel an order and refund an applicable payment where it cannot reasonably provide a suitable meal.
BulkBite remains responsible for providing accurate allergen information and warnings to the extent required by law.
9. Handover, storage, defrosting and reheating
BulkBite will provide written storage, freezing, defrosting, shelf-life and reheating instructions with the food or container.
After handover, the customer is responsible for transporting the meals promptly and following those instructions, including keeping the meals at appropriate temperatures and avoiding contamination.
BulkBite is not responsible to the extent that spoilage or loss is caused after handover by the customer’s failure to follow the supplied instructions, unreasonable delay in refrigeration or freezing, improper storage, interrupted cold storage, contamination, or incorrect reheating.
This clause does not exclude BulkBite’s responsibility for food that was unsafe or defective when supplied or for inadequate instructions or warnings.
10. Checks before consumption and reporting problems
Before consumption, the customer must make reasonable checks that:
- the container and seal are intact;
- the food has been stored according to the instructions;
- the applicable use-by or storage period has not expired;
- there is no unusual smell, appearance, swelling, leakage or other sign that the food may be unsafe; and
- the meal has been reheated as instructed.
The customer must not consume food they reasonably suspect is unsafe.
Problems should be reported as soon as possible, preferably on the same day, with photographs and the relevant meal or container details. Customers should retain the food and packaging where it is safe to do so.
These reasonable checks do not transfer responsibility for hidden defects to the customer and do not limit statutory consumer rights.
11. Reusable containers
BulkBite containers remain BulkBite property unless expressly sold to the customer.
The customer must rinse, reasonably care for and return the containers at the next collection or agreed return date.
A lost, unreturned or damaged container may be charged at the disclosed replacement price of R200 per container. Normal wear and tear will not be charged.
BulkBite may only impose a charge after providing reasonable evidence and notice. Charges must be based on the disclosed replacement cost, not an unlimited amount chosen at BulkBite’s discretion.
12. Food complaints, unsafe food and remedies
If the customer believes food was unsafe, spoiled, damaged or materially inconsistent with the confirmed order when supplied, the customer must stop consuming it and contact BulkBite promptly.
BulkBite will investigate and, where appropriate and required by law, replace the affected food, provide a reasonable credit or refund, or take other corrective action.
Nothing in these Terms excludes rights relating to safe and good-quality goods, implied warranties, product recalls or damage caused by unsafe or defective goods.
13. Responsibility and limitation
To the fullest extent permitted by law, each party is responsible for loss caused by its own acts or failures.
BulkBite is not responsible for loss caused wholly by:
- the customer’s failure to follow clear storage or reheating instructions;
- unreasonable delay after collection;
- improper handling or contamination after handover;
- failure to disclose a known allergy;
- missed collection or delivery after adequate notice; or
- loss or damage outside BulkBite’s reasonable control.
BulkBite does not exclude liability that cannot lawfully be excluded, including liability for gross negligence, unsafe goods, product defects, inadequate safety instructions or other obligations imposed by the Consumer Protection Act.
14. Communications and WhatsApp
Before payment, BulkBite may communicate by email, telephone or WhatsApp using the details supplied by the customer, but the customer WhatsApp channel is not opened before payment.
After making payment, the customer may send their preferred start date to the direct WhatsApp number. Only after payment has been received and verified will BulkBite add or invite the customer to the operational WhatsApp channel. The customer remains responsible for keeping their contact details current and checking time-sensitive collection notices.
A late message does not automatically entitle a customer to a refund where food has already been prepared or can no longer be held safely, subject to applicable law.
15. Personal information
BulkBite may process personal and allergy information only to manage enquiries, assess whether it can safely provide meals, administer orders, collect payment, arrange collection and send necessary service communications.
Access must be limited to authorized people. Information must not be kept longer than reasonably necessary and must be protected in accordance with applicable South African privacy law.
Customers may ask to update their information or stop non-essential marketing communication. Essential order and safety messages may still be sent while an order is active.
16. Changes to these Terms
The Terms version accepted for a paid cycle applies to that cycle. Material changes must be presented before a later cycle and must not be applied retrospectively in an unfair manner.
17. Governing law and contact
These Terms are governed by South African law. Nothing prevents a customer from using rights or remedies available through the National Consumer Commission, an applicable consumer court, ombud or court.
Contact:
- Email: hello@bulkbite.co.za
- Telephone/WhatsApp: +27 79 809 8381
- Business address: The Braak, Stellenbosch, 7600, Western Cape, South Africa
If you have accepted a version of these Terms as part of a BulkBite onboarding form, the version and the date and time of your acceptance were recorded and are repeated in your payment-details email.